PREAMBLE

These documents General Terms and Conditions of Sale and Use (hereinafter referred to as « CGV-CGU ») are entered into between, on the one hand Laboratoires üma, simplified joint-stock company with a single shareholder and a share capital of €1,000, registered with the Lyon Trade and Companies Register under the number 981 407 158, having its head office in 31 Rue de Brest, 69002 Lyon (hereinafter referred to as « Laboratoires üma » or « üma »), and on the other hand, everything individual or legal entity browsing the website umawell.fr (hereinafter referred to as « The Site »), whether it is a simple User or Client.

Acceptance of the CGV-CGU

Accessing, browsing, and using the Site, including placing a Order, imply the full and complete acceptance of these CGV-CGU. If you decline the CGV-CGU, you must immediately stop using the Site.

Laboratoires üma reserves the right to change these Terms and Conditions at any time without notice, especially for to keep up with any changes in laws, regulations, or judicial decisionsThe new CGV-CGU will be notified to Clients before any new Order and published on the Site.

Article 1 – Definitions

Client Refers to any individual or legal entity making a purchase of a Product through the Site, whether or not they have a personal account. The Client is considered to have read and fully accepted these Terms and Conditions prior to placing any Order.

Order This refers to the process by which the Customer selects the Products they wish to purchase, chooses the delivery options, and makes the corresponding payment. An Order is considered final once the payment has been confirmed. From that moment on, Laboratoires üma takes responsibility for the Order and proceeds with shipping the Products in accordance with these Terms & Conditions.

Contract : Refers to this document General Terms and Conditions of Sale and Use (GTC-TU) as well as any special conditions applicable to promotional or specific offers. By accepting the Agreement, the Customer acknowledges that it takes precedence over any contradictory document and agrees not to invoke any conditions not expressly accepted by Laboratoires ümawhich would be considered unenforceable against the latter.

Personal Data Refers to all the information that allows for the direct or indirect identification of an individual customer, collected during an order, the setup of a personal account, or the use of the Site. This data notably includes the first name, last name, email address, postal address, phone number, and any other information necessary for managing the business relationship and complying with legal obligations. Laboratoires üma.

Parties : Jointly designates Laboratoires üma and all that User of the site, whether you're just a visitor or Client You have placed an order.

Product(s) This refers to all the items available for purchase on the Site, including, in particular, the dietary supplements marketed by Laboratoires üma. These Products are intended for consumption in accordance with the guidelines provided on the Site and in the user manuals.

User Refers to any natural or legal person accessing the Site, whether they are simply a visitor or Client Having placed an order, you agree to abide by these terms. CGV-CGU while browsing and using the services offered on the Site.

Article 2 – Purpose of the CGV-CGU and the Current Version

2.1 Purpose of the Sales and Use Terms and Conditions

These documents General Terms and Conditions of Sale and Use (GTC-TU) are intended to define the terms and conditions in which the Users can:

• Access and navigate on the website umawell.fr (hereinafter "the Site ») ;

• Place Orders Products and use the associated services;

• Manage their contractual relationships with Laboratoires üma, including the rights and obligations that arise from it.

These CGV-CGU apply to All interactions between Users and Laboratoires üma, as well as the relationships among the Users themselves when using the Site.

2.2 Acceptance and Enforceability of the CGV-CGU

Access, navigation, and use of the Site imply thefull and complete acceptance These CGV-CGU. If you don't accept the Terms and Conditions, you'll need to immediately stop using the Site.

Please note: The CGV-CGU are Notified to Users before any Order and must be accepted before finalizing a purchase.

2.3 Updates to Our Terms of Sale and Use

The Laboratoires üma reserve the right to modify these current CGV-CGU at any time without notice, notably for:

• Keeping up with legislative, regulatory, or case law changes;

• Adapt the services and features of the Site;

• Enhance the user experience and sales conditions.

Users will be kept informed about updates. by any appropriate means (notification on the Site, e‑mail, informational banner, etc.).

Any use of the Site after changes have been published means you've accepted our new Terms and Conditions.

Advice Users are encouraged to regularly check the CGV-CGU to stay updated on any changes.

2.3.1 Current version

2.3.1.1 Availability and Consultation

• The successive versions of General Terms and Conditions of Sale and Use (GTC-TU) are Accessible at any time. on the Site.

• The prevailing version of the CGV-CGU is the one that's in effect at the time you use the Site or place an Order.

2.3.1.2 Application of the Terms and Conditions

• The version of the CGV-CGU Applicable to an order is the one currently in effect On the date when the order was placed..

• Each new order implies the express acceptance of our CGV-CGU. by the Client, without reservation or condition.

• Should our CGV-CGU be updated, The new provisions apply immediately to all new orders. Placed after their publication on the Site.
  

2.3.1.3 Refusal of the Terms and Conditions

• If one User or Customer refuse all or part of the CGV-CGU, including any potential updates, Please stop using the Site immediately and refrain from placing any Order..

2.3.1.4 User Responsibility and Commitment

• Before any order, the user states that they have taken note all of the information regarding Products, with their essential features and delivery details provided by Laboratoires üma.

• The acknowledges being solely responsible for choosing the Products and their suitability to his or her needs and health condition.

2.3.1.5 User’s Legal Capacity

• The User must be a legal adult with full legal capacity To enter into a contract, or, if acting on behalf of a legal entity, to be properly authorized to bind that entity.

• Otherwise, he must have express authorization from his legal representative, that he explicitly acknowledges and accepts.

ARTICLE 3: PRICE

3.1 Display and Price Determination

• All the prices of Products available on the Site are Prices are expressed in euros (€) and include all applicable taxes., notably the Value Added Tax (VAT) In effect in France.

• The prices you see do not include the delivery fees, which are added separately before the validation of the Order.

3.2 Prices Applicable at the Time of Order

• The prices applicable to the Client are Those displayed on the Site at the time of placing your Order.

• Any further changes to the prices It won’t affect orders that have already been confirmed and settled..
  

3.3 Price Review and Adjustments

Laboratoires üma reserves the right to change their prices at any time without notice, notably because of:

• The ups and downs of raw material prices or some Logistics costs ;

• Fiscal and Regulatory Developments ;

• Setting up specific promotions or commercial offers.

However, a Don't worry, the price change doesn't apply retroactively. For orders placed before the price update.

3.4 Promotions and Special Offers

Discounts, promotional codes, and special offers may be available. Occasionally on the Site. 

Unless stated otherwise, these offers:

• They can’t be combined with one another. ;

• They only apply to prices excluding promotions. ;

• They can’t be used once they’ve expired..

In the event of a return or partial cancellation of an order that benefits from a promotion, Laboratoires üma reserves the right to recalculate the total price based on the conditions of the initially applied offer.

3.5 Pricing Errors and Liability

In case ofThere’s clearly been an error with the displayed price. (notably an unusually low price resulting from a technical glitch), Laboratoires üma reserves the right to cancel the Order.

In this case, The client will be informed as soon as possible. and will be able to choose:

• Either to cancel the Order and be Fully refunded ;

• Simply confirm your Order at corrected price.
  

3.6 Billing

• One detailed invoice is sent to the Client by e-mail Once your order has been confirmed.

• The Client is invited to Keep this invoice, which will serve as proof of purchase and can be used for a return, warranty, or refund request.

ARTICLE 4: PRODUCTS AND PRESENTATION OF ITEMS

4.1 Products Offered for Sale

The Products available for sale on the Site are those displayed at the time of consultation by the Client. They may include, but are not limited to:

• Dietary supplements

• Cosmetics and body care

• Teas, infusions, and other plant-based products

• Subscriptions and exclusive offers

The potential subscriptions are also presented on the Site along with their specific conditions.

Laboratoires üma reserves the right to Feel free to change the assortment of products offered at any time., without prejudice to the Orders already confirmed.

4.2 The Nature and Use of Products

4.2.1 Dietary Supplements

• The dietary supplements offered on the Website are designed to complement a varied and balanced diet, but They by no means replace a healthy diet or medical treatment..

• They're not medications. and They should not be used to diagnose, prevent, or treat any disease..

• Every dietary supplement has a precise dosage which must be scrupulously respected.

4.2.2 Cosmetics and Body Care

• The cosmetics marketed by Laboratoires üma are intended for only the external application and should be used according to the usage recommendations provided on the packaging.

• The Client is responsible for Make sure your cosmetics suit your skin type and, in case of doubt, to carry out a preliminary skin test.

• If you experience any side effects, it’s best to stop using the Product immediately and speak with a healthcare professional.

4.2.3 Teas, infusions, and plant-based products

• The teas, herbal infusions and plant-based products They are meant for consumption and should be prepared and enjoyed according to the instructions provided on the Site or on the packaging.

• Some ingredients may interact with medications or be contraindicated For certain populations (e.g. pregnant women, children, and people with allergies).

• We recommend that you, our Client, ... Find out more and seek medical advice if necessary. Before consumption.

4.2.4 General Usage Precautions

• All products must be used. only within the framework as set out by their description and user manual.

• The Customer It should never exceed the recommended doses or frequencies of use. for the Dietary supplements, cosmetics, and herbal teas.

• Laboratoires üma cannot be held responsible for any undesirable effects. associated with improper use of the Products.

4.3 Client Responsibility

The Client acknowledges being solely responsible :

• From Understanding your own needs when it comes to health, well-being, and care. ;

• From Check the compatibility of Products with their physical condition and any potential allergies or intolerances;
  

• From ask for medical advice If you're unsure, especially in the following situations:

• Currently undergoing medication treatment

• Pregnancy or breastfeeding

• Chronic illness or digestive issues

• Known allergy history

Medical Warning: The information available on the Site (studies, opinions, testimonials, articles, guides, etc.) is provided for general guidance only and by no means replaces a diagnosis or professional medical care.

4.4 Respect for the Terms of Use and Preservation

The Customer is committed to scrupulously respecting the instructions for using the Products, as indicated on the Site and on the Products' packaging.

Every product category requires specific storage conditions :

• Dietary supplements Store away from heat, humidity, and light.

• Cosmetics Store in a cool, dry place, away from sunlight.

• Teas and infusions Keep it in an airtight container, away from moisture and strong odors.

Using too much or inappropriately might lead to some unwanted side effects., for which Laboratoires üma will not be held responsible.

4.5 Presentation of Products and Information

• Laboratoires üma is dedicated to providing an accurate and complete description Products, including their key features, ingredients, and usage tips.

• The photographs and visuals of the Products Featured on the Site are For illustration purposes only and not contractually binding.

• Some Just so you know, there may be minor variations in color, texture, or format., particularly due to the technical constraints of digital display.

4.6 Customer Engagement Before Placing an Order

• Before placing any Order, the Client acknowledges having taken knowledge of the features of the Products and having received all the necessary information to make an informed purchase.

• Laboratoires üma cannot be held liable for a It seems there was either a poor choice by the Client or the Products were used in a manner that wasn’t quite right..

ARTICLE 5: ORDER

5.1 Navigation and Product Selection

TheYou can browse freely. on the Site without any obligation to purchase. To place a Order, the Client selects the Products of his choice and adds them to his virtual basket. The Client has access to a Detailed recap before confirming your Order, including:

• The list of selected products;

• The total price, including any discounts and delivery fees;

• The available delivery options;

• The selected payment method.

5.2 Creating a Customer Account (Optional)

The creation of a personal account on the site it's not mandatory to place an order.

However, a personal account allows you to:

• Keep track of your orders: check their status and view your order history. ;

• Access your invoices and payment confirmations;

• Manage your preferences and personal information ;

• Receive exclusive offers and loyalty benefits (if available)

To create an account, certain Personal Data They need to be filled in.

Heads Up : The Client is solely responsible accuracy and keeping your personal information up-to-date

5.3 Order Validation and Confirmation

1. The customer confirms their cart. and chooses its delivery and payment options.

2. The Client acknowledges having read through these Terms and Conditions (CGV-CGU). and expressly accepts the terms before finalizing their purchase.

3. Your order is all set once your payment has been confirmed. integral.

4. A confirmation email The summary is sent to the Client at the provided address.

The confirmation email contains :

• The order number;

• The details of the purchased products;

• The total amount paid;

• The delivery address provided by the Client;

• The selected delivery method.

5.4 Billing

One electronic invoice is sent by e-mail As soon as your payment is validated. It is We recommend that the Client print or save their invoice., which will serve as proof of purchase.

5.5 Product Availability and Out-of-Stock

Laboratoires üma is committed to fulfilling all confirmed Orders, subject to the Stock availability.

In case ofSometimes, one or more products may become unavailable after you confirm your order., don't worry—the Client will be informed by e-mail and can choose between:

• A full refund from the amount corresponding to the unavailable products;

• A deferred delivery As soon as the Products are available again (unless permanently removed from the catalogue).

Laboratoires üma will not be held responsible the consequences of an out-of-stock situation that occurred after the Order was confirmed.

5.6 Changes and Cancellations

• One Your confirmed order cannot be changed or cancelled., except in exceptional cases (a clear mistake, a technical issue).

• In case of an error in the provided delivery address, the Client must Please contact Customer Service immediately. Before shipping your package.

• Once your order has been shipped, I'm sorry, but no changes can be made..

5.7 Responsibility

Laboratoires üma reserves the right to Refuse or cancel an Order in the following cases:

• The information provided is incomplete or incorrect;

• Attempted fraud or suspicion of fraudulent use of payment methods;

• Payment not received;

• Product unavailability, in accordance with Article 5.5.

Under no circumstances Laboratoires üma will not be held responsible for any harm suffered by the Client. in case of:

• Product Unavailability after your order has been confirmed;

• We're sorry for the shipping delay—it’s unfortunately beyond our control. (logistical issues, force majeure)

Need help with an Order? Contact Customer Service at bonjour@umawell.com.

5.7 Subscriptions and Recurring Orders

5.7.1 Benefits of the Subscription

By signing up for a subscription Laboratoires üma, the Client enjoys the following benefits:

• Free shipping On all subscription orders.

• Save 15% On every order compared to the standard price.

• Guaranteed Delivery, even if the affected Products are out of stock.

• Flexible subscription with a minimum duration of 3 months., without further commitment: possibility of cancellation after the first three months.

• Simplified Management : modification of the frequency and the quantity of the Products At any time via your client area.

5.7.2 Subscription and Billing Conditions

• The Client can subscribe to a subscription when placing a Order on the Website by selecting the option Subscription on the product page.

• The payment of Recurring orders is taking place automatically At each billing cycle, based on the payment method the Customer has registered.

• The client is notified by email before each renewal. and can change or cancel their subscription before the billing deadline.

• Any modifications or cancellations should be made at least 48 hours before the shipping date. to be considered for the next delivery.

Please note: Please note that no changes or cancellations can be made once your subscription order has been shipped.

5.7.3 Changing and Managing Your Subscription

The Client can, at any time, via their personal area:

• Change your delivery frequency (e.g. monthly, bimonthly, quarterly).

• Change the quantity of delivered products.

• Pause your subscription temporarily.

• Cancel your subscription after the first three months of engagement.

In the event of non-payment or a transaction issue, your subscription might be paused until your payment details are updated.

5.7.4 Termination and Right of Withdrawal

• After the first three months, the Client may cancel their subscription at any time and free of charge.

• The cancellation takes effect immediately., unless an order is already being prepared.

• In case of withdrawal within the 14 days after subscribing, the Customer can request a refund, provided that the unused Products are returned in perfect condition.

Any cancellation or change to your subscription should be carried out from your client area or via email at bonjour@umawell.com.

ARTICLE 6: DELIVERY

6.1 Shipping Fees and Conditions

The delivery fees are displayed in All taxes included (TTC) During the ordering process.

• The amount of fees can vary depending on:

• The destination of the package;

• The weight and volume of the Order;

• The delivery method chosen by the customer.

The Client agrees to these fees by confirming their Order.

6.2 Delivery Times

You can find our delivery times on the Site. and excluding Saturdays, Sundays, and public holidays.

These deadlines include Preparing your order and getting it to you..

In the absence of a specifically mentioned timeframe, Rest assured—your delivery won't exceed 30 days! Starting from the confirmation of the Order (Article L. 216-1 of the Consumer Code).

Delivery times are provided for your reference and might be affected by circumstances beyond the control of Laboratoires üma.

6.3 Transportation and Responsibility

Laboratoires üma uses external service providers (carriers, postal services, etc.).

Laboratoires üma will not be held responsible for any delays caused by these service providers or to external events (strikes, health crisis, weather, etc.).

The Client is informed that some Additional charges can be applied in case of Repeated non-receipt of delivery Due to an absence or an incorrect address.

6.4 Receiving the Order and Transferring the Risks

The transfer of risks and product liability takes place when the package is received by the Customer..

In case of delivery countersignature, this last one does I trust it was well received..

6.4.1 Package Check

Please be sure to check your package when it arrives! and immediately report any issue (damaged package, missing products, delivery error) by:

1. Refusing delivery and by specifying the reason on the carrier's shipping slip.

2. Taking photos of the package in case an anomaly is detected.

3. Get in touch with Laboratoires üma within 48 hours to bonjour@umawell.com.

Any order that is received and signed without reservation will be considered compliant and in perfect condition.

6.5 Delay or Non-Delivery

If the Customer hasn't received their package within the promised timeframe, he must contact the Customer Service.

In case of The package has unfortunately been confirmed as lost by the carrier., At Laboratoires üma, we can either ship out a new Order or process a full refund.

If the delay exceeds 30 business days, the Client may request cancel your Order and get a full refund, unless the delay is due to a case of unexpected events beyond our control.

ARTICLE 7: PAYMENT

7.1 Accepted Payment Methods

The Client can make their payment on the website. umawell.fr via the following solutions:

• Bank card Visa, Mastercard, Maestro, American Express via secure platforms Stripe and PayPal.

• Payment via PayPal : The Client can use his account PayPal or pay directly by card via the PayPal platform.

• Payment in several installments or deferred via Scalapay : Installment payment service, subject to acceptance by Scalapay.

• Payment via Airwallex This option is perfect for international payments and multicurrency transactions.

No other payment methods (cash, checks, direct bank transfer) are accepted..

7.2 Transaction Security

All transactions are secure thanks to SSL and 3D Secure protocols., ensuring the protection of your banking data.

Laboratoires üma does not store or have access to the Client's bank details., which are handled directly by the payment service providers Stripe, PayPal, Scalapay and Airwallex.

The Customer guarantees that he has the necessary permissions to use the selected payment method and agrees to ensure that his or her bank account is sufficiently funded at the time of payment.

Any attempt at fraudulent payment will result in the cancellation of your Order and may lead to legal proceedings.

7.3 Payment via PayPal, Scalapay and Airwallex

Using the solutions PayPal, Scalapay and Airwallex is subject to General Terms of Use the relevant providers, accessible via their respective websites:

• www.paypal.com

• www.scalapay.com

• www.airwallex.com

Laboratoires üma does not control or intervene in the management of payments made through these services and cannot be held responsible for any potential malfunctions, disputes, or payment refusals related to these third-party providers.

When you validate your payment using one of these services, The Client also accepts their terms of use, which can only be modified by the relevant providers..

7.4 Payment Validation and Confirmation

• One Your order is considered confirmed only after your payment has been verified. by your friendly banking provider.

• Once the payment is accepted, The client receives an order confirmation email. Let's review the details of your purchase.

• In case of payment rejection, The order will be automatically cancelled.and the Client will need to make another payment attempt.

When making installment payments via Scalapay, the Customer agrees to adhere to the deadlines set by the provider. Any missed payment may result in penalties imposed by Scalapay.

7.5 Combating Fraud and Banking Security

Laboratoires üma reserves the right to carry out additional checks. If you suspect fraud, for example:

• Ask for an ID or proof of residence Before shipping your order.

• Temporarily or permanently suspend a suspicious order until the payment is verified.

In the event of fraudulent payment or unauthorized use of a payment method, Laboratoires üma may provide the necessary information to the relevant authorities and take appropriate legal action.

7.6 Refund and Payment Cancellation

• In case you cancel your order or make a return in line with our Terms and Conditions of Sale, The refund will be processed using the same payment method that was used for the purchase. within a period of 14 business days Once your return has been approved.

• For payments made via Scalapay, the refund will be processed in accordance with conditions defined by Scalapay.

• Laboratoires üma cannot be held responsible for external banking processing delays (including those from PayPal, Scalapay, or Airwallex).

If you cancel an order paid in installments, the refund and cancellation terms will be those defined by Scalapay.

ARTICLE 8 – RIGHT TO CANCEL & SATISFACTION OR YOUR MONEY BACK GUARANTEE

8.1 Exercising the Right of Withdrawal

In accordance with Articles L.221-18 and following of the Consumer Code, the Client has a period of 14 calendar days From the receipt of your Order to exercise your Right to change your mind, without justification or penalty.

General return conditions:

• The product must be new, unused, unopened, and in its original packaging in perfect condition.

• Any product that is damaged, incomplete, or has deteriorated packaging will not be accepted for return..

• The client must Please include a copy of the invoice when you return. or any element that helps identify the Order and its owner.

8.2 30-Day Money-Back Guarantee

In addition to your legal right of withdrawal, Laboratoires üma offers a 30-day "Satisfaction or Refund" guarantee After receiving the Product.

8.2.1 Eligibility Conditions for the 30-Day Warranty

• If the Customer is not satisfied with their purchase, he can request a refund under 30 days after the date of receipt.

• This warranty applies only to first orders of a given Product (and not for repurchases or subscriptions)

• The Products can be open and used, but must be returned with at least 50% of their remaining content to be eligible for a refund.

This warranty excludes :

• Empty or completely used dietary supplements.

• Cosmetics and skincare treatments that have been completely used..

• Teas and infusions that are fully enjoyed.

The purpose of the warranty: Allow the Client to try our Products with complete peace of mind, without any financial risk.

8.3 Return and Refund Procedure

8.3.1 Notification of Cancellation or Refund Request

The Client must inform Laboratoires üma regarding his decision:

• Right of withdrawal (14 days) Contact by email at bonjour@umawell.com or via the withdrawal form available on the Site.

• 30-Day Guarantee Contact via email by explaining your dissatisfaction and attaching a photo of the Product before returning it.

8.3.2 Product Return

• The client must We'll ship the Product within 14 days. Starting from the date the return was requested.

• Return address : Laboratoires üma – 31 Rue de Brest, 69002 Lyon, France.

• The return fees are At the Client's expense, except in case of an error by Laboratoires üma.

8.3.3 Receipt and verification of the return

• Once the product is returned, Laboratoires üma checks its compliance with the terms of withdrawal or warranty.

• If the Product doesn't meet the conditions, it will not be refunded and may be returned to the Client at their expense.

8.3.4 Refund Deadline

• Your refund will be processed within 14 days. Once we’ve received and approved your return, we’ll process it using the same payment method you used for your order.

• Please note that the initial delivery charges are non-refundable., unless the return is due to an error of Laboratoires üma.

8.4 Exclusions from the Right of Withdrawal and the 30-Day Guarantee

In accordance with theArticle L.221-28 of the Consumer Code, some Products cannot be returned for hygiene and public health safety reasons, in particular:

• Dietary supplements with their protective cap or safety seal removed (except for a 30-day warranty if the product contains at least 50% of its content).

• Cosmetic products that have been opened or tested without a valid reason..

• Teas, herbal infusions, and other food products that have been unsealed after delivery.

• Bulk purchases intended for resale or professional use.

Only products that meet the specific return conditions can be refunded.

8.5 Customer Responsibility When Returning Items

• The return of the Product is taking place. at the Client's own risk.

• Laboratoires üma will not be held responsible in case of loss, theft, or damage to the package during transit.

• It is advisable to go for a We've got a shipping option that comes complete with tracking and insurance..

8.6 Limitations on your Right of Withdrawal and the 30-Day Guarantee

• Alone The customer who placed the order You can exercise your right to cancel or request a refund under the 30-day warranty.

• Gifts and purchases made for someone else aren't eligible for a direct refund. (The refund will be processed using the original payment method).

Article 9 – Personal Data & Privacy Policy

9.1 Collection and Processing of Personal Data

Laboratoires üma collects and processes personal data in the context of:

• The handover and management of Orders ;

• The creation and use of a personal account on the Site ;

• TheShipping and delivery Products;

• Management of Customer Service and Claims ;

• The sending of newsletters and promotional offers (with consent) ;

• The improvement of the user experience and analytical statistics.

Creating a personal account is not mandatory. to place an Order. The Customer can purchase as aguest, but some Data is required to process your order.

9.2 Collected Data

When a Customer places an Order, Laboratoires üma collection:

• Identification information Name, first name, email address, postal address, phone number.

• Payment Details : Collected and secured by third-party providers (Stripe, PayPal, Scalapay, Airwallex), Laboratoires üma doesn't store any banking data..

• Browsing data IP address, cookies, site usage preferences.

Facebook Connect If you create an account via Facebook Connect, he accepts that Laboratoires üma collects its data public profile and associated email address, in accordance with the Facebook's Terms of Use : www.facebook.com/terms.

9.3 Data Sharing with Third Parties

The Customer's Personal Information They’re never sold.. However, they can be shared only with the following service providers, for:

• Order Delivery (carriers and postal services) ;

• Payment and Fraud Prevention (Stripe, PayPal, Scalapay, Airwallex) ;

• Website Hosting and Maintenance ;

• Marketing and Sales Prospecting, subject to the client's consent.

These providers have limited access to the data and are contractually obligated to protect them and process them in accordance with the GDPR.

9.4 Data Retention Period

Your personal data is safely stored. only the necessary time for the purpose for which they were collected:

9.5 User Rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Law No. 78-17 of January 6, 1978, as amended), each User has the following rights:

• Right of Access : Get a copy of the personal data held by Laboratoires üma.

• Right to Rectification Modify or correct your data if there's an error.

• Right to erasure (right to be forgotten) : Delete your personal data, unless you're legally required to keep it.

• Right to portability Retrieve your data in a usable format.

• Right to Object : Opt out of any data processing for marketing purposes.

• Right to limitation : Temporarily restrict the processing of your data

To exercise your rights, the User must submit a request:

• By mail: Laboratoires üma, 31 RUE DE BREST, 69002 LYON

• By email: bonjour@umawell.com

We might ask for a proof of your identity. To help keep your data safe from any unauthorized access.

9.6 Security and Data Protection

Laboratoires üma puts in place all the necessary technical and organizational measures. to ensure the security of personal data and prevent any loss, theft, or unauthorized access.

In case of security vulnerability or data breach, Laboratoires üma is committed to keeping the affected users informed and notifying the CNIL within 72 hours., in accordance with the regulations.

We don’t keep any banking data. by Laboratoires üma, rest assured, all transactions are processed through secure platforms.

9.7 Complaints & Contact with the Supervisory Authority

If the User feels that their rights are not being respected, they can:

• Submit a complaint to the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr

• Contact Laboratoires üma Before any action, at bonjour@umawell.com.

9.8 Cookie Policy

Cookies allow:

• To improve the user experience on the Site.

• Collect anonymous browsing statistics.

• Personalize the displayed content and commercial offers.

Consent When visiting the Site for the first time, the User is informed about cookies and can accept, decline or customize your preferences.

9.8.1 Types of Cookies Used

 

Cookie type	Purpose	Storage duration
Essential cookies	Essentials for keeping the Site running smoothly	13 months
Analytical cookies	Audience measurement and site improvement	13 months
Cookies marketing	Personalization of offers and advertisements	13 months

 

You can manage or delete cookies at any time via your browser settings.

ARTICLE 10: VOUCHERS / STORE CREDITS

10.1 Definition and General Conditions

The shopping vouchers and assets are some commercial credits issued by Laboratoires üma and available on the Site umawell.fr.

They can be granted as part of:

• Promotional offers or loyalty programs;

• Enjoy partial or full refunds for a cancelled or returned order. ;

• Exceptional Commercial Gestures granted by Customer Service.

A gift voucher or credit note isn’t a form of payment by itself, and it can’t be exchanged for cash.

10.2 Validity Period

All vouchers and credits are good for 12 months from the date they’re issued. After that period, any unused balance will be permanently lost with no possibility for extension or refund.

10.3 Terms of Use

Gift vouchers and credits can be used on all available products on the website., excluding shipping charges.

They They cannot be combined with each other nor with other promotional codes, unless otherwise specified in the associated offer.

A voucher or store credit:

• Can only be used once (unless the Site's system allows for split usage).

• Cannot be exchanged for money or refunded via bank transfer.

• It can't be used after its expiration date.

If the value of the voucher or credit is less than the order amount, you'll need to complete your payment using another accepted payment method.

10.4 Attribution and Transmission

• Gift vouchers and credit notes are personalized. and associated with the Client's account.

• They cannot be resold, transferred, or assigned to a third party.

• In case of fraudulent use, Laboratoires üma reserves the right to cancel the voucher without any compensation .

10.5 Loss, Theft, and Liability

• Laboratoires üma is not responsible for the loss, theft, or fraudulent use of a voucher or credit note..

• Please note that we won't be able to offer a refund or replacement if it gets lost.

 The Client is responsible for keeping and using their vouchers.

ARTICLE 11: PROMOTIONAL CODES

11.1 Terms of Use for Promotional Codes

Promotional codes apply only to base prices that are not discounted. and cannot be combined with any other ongoing discounts or promotions unless specifically stated otherwise.

Promotional codes cannot be combined with each other. nor with the vouchers.

The same promotional code can only be used once per customer account., unless otherwise directed by Laboratoires üma.

11.2 Terms of Use

The Client must enter the Valid promotional code in the dedicated field before confirming your order.

Once your order has been confirmed, you won’t be able to add a promotional code. retroactively.

11.3 Exclusion of Reimbursement

Promotional codes cannot be exchanged or refunded., even in the event of a return or cancellation of the relevant Order.

If a Product purchased with a promotional code is returned in accordance with the Terms and Conditions, The Client will be refunded the actual amount paid, not the Product's original price before the discount..

11.4 Validity Period and Limitations

Each promotional code has an expiration date specific, as indicated in the promotional offer.

Expired promo codes cannot be reactivated or applied to another order..

Laboratoires üma reserves the right to cancel or modify a promotional offer at any time, especially in cases of abuse or attempted fraud.

Article 12: Intellectual Property

12.1 Intellectual Property Rights

Everything you'll find on the Site umawell.fr (hereinafter "the Site »), without this list being exhaustive, are The exclusive property of Laboratoires üma or its partners and are protected by the applicable laws relating to Intellectual property and to Database Producers’ Rights. These elements include, in particular:

• The brand "Laboratoires üma", its variations and its registered logos;

• The Graphic Style Guide, the layout, the design, and the visual identity of the Site;

• Texts, descriptions, images, visuals, and illustrations Products;

• Videos, music, and other media appearing on the Site;

• Databases, including the information collected and structured on the Site;

• The systems, software, and infrastructures used to make the Site work.

These elements are protected by copyright, trademark law, design rights, and the provisions of the Intellectual Property Code.

12.2 Usage Restrictions

The User does not acquire any intellectual property rights Simply by browsing the Site or placing an Order.

They are strictly prohibited without prior written authorization from Laboratoires üma. :

• The reproduction in whole or in part of the Site and its contents ;

• The modification, copying, adaptation or commercial exploitation elements of the Site;

• Theextraction and reuse of some or all of the databases ;

• Theuse of the brand "Laboratoires üma" or its variations for commercial, advertising, or promotional purposes.

Any unauthorized use may be subject to legal proceedings for counterfeiting and to hold the offender liable under both civil and criminal law.

12.3 Exceptional Licenses and Authorizations

Laboratoires üma only grants a personal, non-exclusive right to access and view the Site., in accordance with these terms CGV-CGU.

Any other use of the Site's content must be subject to a Preliminary request to Laboratoires üma and be Expressly authorized in writing.

Partnerships or collaborations that involve using the brand, visuals, or content from the website must be governed by a specific contract.

12.4 Protection and Sanctions

Laboratoires üma reserves the right to take any necessary legal action. to assert one's rights in the event of an infringement on intellectual property.

Any violation may result in:

• A formal notice to stop the unauthorized use ;

• Legal proceedings for infringement (Articles L.335-2 and subsequent articles of the Intellectual Property Code);

• A request for damages to compensate for the harm suffered.

Laboratoires üma actively monitors any misuse of its protected elements to safeguard its image and rights.

ARTICLE 13: LIMITATION OF LIABILITY

13.1 General Disclaimer

Laboratoires üma declines any responsibility for any direct or indirect damage. arising from the use of the Site or the ordering of Products, including, but not limited to:

A data loss, a hit to the Customer's image, or a damage to their reputation.

• A service interruption, a technical hiccup, or the Site being unavailable.

• Using the Products in a way that doesn't follow the manufacturer's recommendations or the guidelines provided on the Website.

The Customer explicitly acknowledges that the use of the Site is carried out at your own risk and peril. The Site is provided 'as is' and without any guarantee of continuous availability.

13.2 Limitation of Liability of Laboratoires üma

In the event that the liability of Laboratoires üma is engaged, this one is Strictly limited to the total pre-tax amount of the relevant Order.

Laboratoires üma cannot be held liable for any indirect damage, such as:

• A loss of customers, revenue, or profits.

• A business disruption or harm to your image.

• Any claim from a third party related to the use of the Products.

13.3 How the Site Works and Its Security

Laboratoires üma is putting reasonable means into practice to ensure secure and uninterrupted access to the Site 24 hours a day, 7 days a week, except in case of:

• Scheduled maintenance of the Site.

• A technical glitch, network outage, or an incident beyond its control.

• Cyberattack, malicious act or computer virus affecting the Site.

Any temporary or permanent interruption of the Site does not make Laboratoires üma responsible.

13.4 Modification of the Site and its Services

Laboratoires üma reserves the right to modify, suspend, or remove all or part of the services on the Site, including:

• The removal or modification of existing features.

• The limitation or restriction of access to certain parts of the Site.

• We're updating the terms of use and product pricing.

These changes may take place without notice and without Laboratoires üma being held responsible for their impact on the Client.

13.5 Force Majeure and Acts Attributable to Third Parties

The responsibility of Laboratoires üma cannot be held liable in the event of force majeure, as defined in Article 1218 of Civil Code, or in case of:
Unpredictable and irresistible events (natural disasters, social conflicts, terrorist acts, pandemics, etc.).

• External provider failureincluding shipping carriers, payment services, or website hosting providers.

• The mistake was on the client's end. (e.g. error in the delivery address, not following the Product Usage Terms).

13.6 Customer Responsibility in the Use of the Products

The Customer commits to strictly following the usage instructions for the Products provided by Laboratoires üma and/or the manufacturers.

In the event that these instructions are not followed, Laboratoires üma cannot be held responsible for any side effects, accidents, or damages resulting from improper use..

It is the Client's responsibility to check the compatibility of the Products with their health condition, and if in doubt, consult a healthcare professional before using them.

ARTICLE 14: LEGAL WARRANTIES

The Products on the Site umawell.fr benefit from the legal guarantees provided by the Consumer Code and the Civil Code, allowing Customers to return a defective or non-compliant Product free of charge.

These warranties include:

• The legal warranty of conformity (Articles L.217-4 and following of the Consumer Code).

• The legal guarantee against hidden defects (Articles 1641 and following of the Civil Code)

14.1 Warranty Against Hidden Defects

In accordance with Articles 1641 and following of the Civil Code, Laboratoires üma is committed to protecting our Customers from any hidden defects in the Products sold. which make them:

• Not suitable for the purpose they are intended for., or

• That really diminishes their usefulness. that the Client would not have purchased them or would have offered a lower price if he had known about them.

The Client has a period of two years from the discovery of the hidden defect to take legal action.

In this context, Laboratoires üma, after evaluating the defect, offers the Client the choice between :

• A full refund for the product concerned.

• A partial refund if the customer chooses to keep the Product despite the defect.

The Client must provide proof of the hidden defect, for instance through documents, photos, or technical expertise.

14.2 Legal Warranty of Conformity

In accordance with Articles L.217-4 and following of the Consumer Code, Laboratoires üma is required to deliver a Product that meets the Order. of the Client, that is to say:

• A product that matches the description and features shared on the website..

• A product that offers the qualities any customer can rightly expect. Based on the statements and information provided by Laboratoires üma.

Any conformity defect that appears within two years after delivery is presumed to have been present at the time of delivery. (unless contrary evidence is provided by Laboratoires üma).

In this context, and after assessing the defect, Laboratoires üma offers the Client the choice between:

• A full refund for the product concerned.

• An exchange for an identical product (or an equivalent one if the original product is unavailable).

The warranty of conformity does not cover defects resulting from misuse, failure to follow the instructions for use, or normal wear and tear.

14.3 How to Use Your Guarantees

To benefit from one of the legal guarantees, the Client must:

• Notify Laboratoires üma by email to bonjour@umawell.com or via the website's contact form.

• Please provide evidence of the defect. (photos, detailed description of the problem, purchase invoice)

• Return the Product according to the instructions that will be provided.

Don't worry about the return shipping fees for your defective Product—they're covered by Laboratoires üma. if the defect is confirmed.

14.4 Warranty Exclusions

Legal warranties does not apply in the following cases :

• Damage due to improper use or failure to follow the maintenance guidelines.

• Using the Product in conditions that are unusual or not in line with its original intended use.

ARTICLE 15: COMPLAINT – INFORMATION

15.1 Customer Service Contact

The Client can address any complaint, request for information or assistance regarding:

• The application of these General Terms and Conditions of Sale (CGV).

• An ongoing or past order.

• There seems to be an issue with either the delivery or the quality of a Product.

• Exercising a right of withdrawal or a legal warranty.

Customer Service Email Address : bonjour@umawell.com

Customer Service is available from Monday to Friday, from 9 AM to 6 PM. (except public holidays).

15.2 Complaint Handling

Laboratoires üma is committed to handling every request within 5 business days Following its receipt.

In case of complex request requiring verification, this deadline may be extended. In that case, Laboratoires üma will let you know the estimated response time..

15.3 Escalation of Complaints and Mediation

If the Customer is not satisfied with the answer Provided by Customer Service, it may request a Review of their claim by contacting customer service again at bonjour@umawell.com.

In case of an unresolved dispute, the Client may make use of a free mediationIn accordance with articles L.612-1 and following of the Consumer Code. Please note that the mediator can only be contacted once the Client has taken the necessary preliminary written steps with Laboratoires üma.

Furthermore, in accordance with Article 14 of Regulation (EU) No.524/2013, the European Commission has set up an Online Dispute Resolution platform, making it easier to resolve online disputes between consumers and professionals in the European Union outside of court. You can access the platform at the following link: https://webgate.ec.europa.eu/odr/.

15.4 Responsibility and Exclusions

Laboratoires üma will not be held responsible if the Client does not follow the complaint procedure and does not provide the necessary information for its processing.

Please note that we won't be able to consider any claim submitted after 12 months. after the delivery date of the relevant Order.

ARTICLE 16: Governing Law and Jurisdiction

16.1 Applicable Law

• These General Terms and Conditions of Sale (GTC) are governed by French law., unless any mandatory legal provision to the contrary that applies to the consumer client.

• In the event of any discrepancy between the French version of the Terms and Conditions and a translation in another language, The French version will prevail.

16.2 Amicable Dispute Resolution

In case of any dispute related to the interpretation, execution, or termination of these CGV, the Client commits to:

• First, please get in touch with the Customer Service team at Laboratoires üma. to try to find an amicable solution.

• If no amicable solution is found within 30 days, the Client may contact a consumer mediator.

16.3 Jurisdiction Assignment

• If we can’t reach an amicable agreement, All disputes relating to these CGV will be submitted to the competent courts in Lyon..

• This assignment of jurisdiction applies except Mandatory Contrary Provision Especially in the field of consumer law, where the Client may bring a case before the court in his or her place of residence.

The appropriate courts will be determined in accordance with the current French rules of civil procedure.