Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

Orders & Browsing on Our Site

When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information you provide us that is necessary to prepare and deliver your package, such as your name, email address, postal address, and telephone number.

This order-related data is transmitted to our logistics providers who prepare and transport your package to your address. These providers are strictly prohibited from using your information for any purpose other than processing your order and must delete this data from their systems after processing. If you choose to have your package delivered outside Europe, your data, including your postal address, is necessarily transmitted to the carrier’s logistics services that will deliver your package in that country.

When you browse our site, we automatically receive the Internet Protocol (IP) address of your computer, which enables us to obtain further details about the browser and operating system you are using. In addition, data may be stored in or retrieved from your browser, generally in the form of cookies. These cookies collect information about you, your preferences, or your device and browser. They are generally established in response to actions you have taken that constitute a service request (e.g., placing an order).

Emails

If you have chosen to follow the news of Laboratoires üma by email (via the form on our site or by ticking the corresponding box during the purchase process), we use your email address to send you news about Laboratoires üma (new products, sporting events, meetings organized by Laboratoires üma, etc.) or to provide you with information regarding your purchase or browsing history on our site. Please note that if you no longer wish to receive these emails, you may unsubscribe at any time by clicking the “unsubscribe” link located at the bottom of the emails or by contacting us at bonjour@umawell.com. The unsubscription takes effect immediately.

The email marketing tool we use is based in the United States. It complies with the principles of the EU-US and Switzerland-US Data Privacy Shield. Moreover, as a “processor,” this email marketing tool is obliged to respect the legal requirements of the General Data Protection Regulation (GDPR).

Audience Measurement

We use audience analytics tools (such as Google Analytics) that allow us to better understand the activity on our site, how you react, and to improve the performance of our site to better match your usage. In this context, we provide these tools with data about your browsing history on our site and information about the products ordered. All data processed for statistical purposes outside Europe is completely anonymized.

Product Reviews

Your email address, first and last name, and order reference are transmitted to our partner who will send you a review form via email. Your email address is not published on our site when your review is displayed. These data are not transmitted to any other company and are used solely for the purpose of evaluating your experience with our products.

Advertising

Like many of our peers, advertising cookies are placed when you visit our site to subsequently display targeted advertisements when you browse other sites. The data collected is anonymous and is used solely for the functionality of advertising features.

How long is my personal data retained?

The length of time we retain your personal data depends on our business needs and our legal obligations.

For product purchases, we retain your data as long as it is necessary for the purposes for which it was collected (e.g., managing the commercial relationship between you and us), and for other purposes related to inventory management, while complying with applicable data security and retention laws.

If you consent to receive emails from Laboratoires üma to follow our news, your data is retained until you request to unsubscribe or have your personal data deleted, or after a period of inactivity (up to a maximum of 3 years from the last contact, such as a click in one of our emails).

In the event of creating a customer account, the data will be retained until you request its deletion or after a period of inactivity (up to a maximum of 3 years from the end of the commercial relationship, such as the last order, or from the last contact, such as a click in one of our emails).

When you contact us to obtain information about our products or our brand, or when you apply for a job, the data is retained for 3 years from the date of collection or your last contact initiated by you.

ARTICLE 2 – CONSENT

How Do We Obtain Your Consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to the collection and use of your information solely for that purpose.

If we ask you to provide your personal information for any other reason, for example for marketing purposes, we will request your explicit consent directly or provide you with the option to refuse.

How Can I Withdraw My Consent?

If, after giving us your consent, you change your mind and no longer agree to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us at bonjour@umawell.com or by mailing us at: Laboratoires üma, 31 Rue de Brest, 69002 Lyon, France.

ARTICLE 3 – COOKIES

When you browse our site or place an order, data may be stored in your browser or retrieved from it, typically in the form of cookies. A cookie is a small text file saved by your computer, tablet, or smartphone’s browser that allows user data to be stored to facilitate navigation and enable certain functionalities.

We use first‑party cookies, set by Laboratoires üma, to ensure the proper functioning of our site; most of these cookies cannot be disabled in our systems. They allow your information entered in forms on our site to be remembered so that you are not required to re‑enter it during your visit, and they also help manage and secure access to your account or shopping cart.

Below is a non‑exhaustive list of cookies related to the operation of our site:

session_id: A unique session identifier, which allows Shopify to store information related to your session (referrer, landing page, etc.).

shopify_visit: Retains no data; persists for 30 minutes from the last visit. Used by our website provider’s internal tracking system to record the number of visits.

shopify_uniq: Retains no data; expires at midnight (based on the visitor’s location) the following day. Calculates the number of visits by a unique customer to a store.

cart: A unique identifier that persists for 2 weeks and stores information related to your shopping cart.

secure_session_id: A unique session identifier.

storefront_digest: A unique identifier that remains undefined if the store is password‑protected; it is used to determine whether the current visitor has access.

More information can be found here: https://fr.shopify.com/legal/cookies

We also use third‑party cookies (or “cookies from third parties”) set by our partners. These third‑party cookies are managed directly by the companies that issue them and must also comply with data protection regulations.

Audience measurement cookies: To evaluate site traffic (number of visits, pages viewed, cart abandonment, etc.) and improve our site’s performance.

Advertising cookies: To provide you with advertising content related to the interests you have shown in the brand, products, and news of Laboratoires üma.

Opting Out of Cookies:

You can configure your browser to be informed of the existence of cookies or to block them. However, if you choose to block these cookies, certain functionalities of our site may be affected (for example, retaining items in your shopping cart). If you wish to delete cookies from your web browser, please follow these instructions:

Most of these cookies expire when you end your visit to our sites. Others have a longer lifespan, not exceeding 12 months, in accordance with current regulations. However, some trackers are exempt from obtaining your consent (this is the case for trackers that last longer than 12 months).

You can also block third‑party cookies:

More information here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

If you no longer wish to see our advertisements on social networks, we advise you to go to the “settings” section and then “advertising preferences.”

There are also opt‑out platforms for advertising cookies such as http://optout.networkadvertising.org/ or http://www.youronlinechoices.com/, or via the blue AdChoices icon.

More information on Google cookies: https://policies.google.com/privacy

ARTICLE 4 – DISCLOSURE

We will disclose your personal information if required by law or if you violate our Terms and Conditions or to protect our rights, property, or safety, as well as those of third parties.

We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). Therefore, we will not share your personal information with third parties without your prior consent (except as provided above). As explained earlier, your information may be communicated to trusted third parties who assist us in the administration and proper functioning of our site, provided that these partners agree to keep this information confidential. Only data that does not directly identify you (e.g., cookies) may be transmitted to our partners for marketing or advertising purposes. You may, of course, choose to opt out of this.

ARTICLE 5 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e‑commerce platform that enables us to sell our services and products to you.

Your data is stored within Shopify’s data storage system and databases, and in Shopify’s general application. Your data is kept on a secure server protected by a firewall.

Payment

If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). The information relating to your purchase transaction is retained only as long as necessary to finalize your order. Once your order is completed, the information related to the purchase transaction is deleted.

All direct payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council, which results from the joint efforts of companies such as Visa, MasterCard, American Express, and Discover.

The requirements of PCI-DSS ensure the secure processing of credit card data by our store and by our service providers.

For more information, please consult Shopify’s Terms of Use or its Privacy Policy.

ARTICLE 6 – SERVICES PROVIDED BY THIRD PARTIES

In general, the third‑party providers we use will collect, use, and disclose your information only to the extent necessary to provide the services they offer us.

However, some third‑party service providers, such as payment gateways and other payment processing services, have their own privacy policies regarding the information that we are required to provide to them for your purchase transactions.

Regarding these providers, we recommend that you carefully read their privacy policies so that you can understand how they will process your personal information.

Please note that some providers may be located or have facilities in a different jurisdiction from yours or ours. Therefore, if you choose to proceed with a transaction that requires the services of a third‑party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located or where its facilities are situated.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction may be disclosed under U.S. law, including the Patriot Act.

Once you leave our store’s website or are redirected to a third‑party website or application, you are no longer governed by this Privacy Policy or by the Terms and Conditions of our website.

Links

You may be directed away from our website by clicking on certain links present on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

ARTICLE 7 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed in an unauthorized manner.

If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored using AES‑256 encryption. Although no method of Internet transmission or electronic storage is 100% secure, we adhere to all requirements of the PCI-DSS standard and implement additional industry‑recognized security standards.

Finally, we recommend that you adopt the following security measures to enhance your online safety:

When creating an account, use a password of at least 8 characters that includes a mix of uppercase and lowercase letters and numbers. Do not use your name or other easily obtainable personal data.

Keep your passwords confidential and avoid using the same password across multiple accounts.

ARTICLE 8 – AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any minor under your care to use this website.

ARTICLE 9 – AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their publication on the website. If we make changes to the content of this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it, if applicable.

In the event that our store is acquired by or merges with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Questions and Contact Information

In accordance with the General Data Protection Regulation (GDPR), if you wish to access, correct, modify, restrict, contest the accuracy, delete all personal information we hold about you, file a complaint, object to the processing, unsubscribe from our emails, exercise your right to transparency and data portability, or if you simply wish to have more information on these subjects, please contact our privacy compliance officer at bonjour@umawell.com or by mail to Laboratoires üma. To exercise these rights, please provide your name, surname, address, email, and a proof of identity.

ARTICLE 10 – VOUCHERS / STORE CREDITS

10.1 Definition and General Conditions

Vouchers and store credits are commercial credits issued by Laboratoires üma and redeemable on the Site (umawell.fr).

They may be granted as part of:

Promotional offers or loyalty programs;
Partial or full refunds for a cancelled or returned Order;
Exceptional commercial gestures granted by Customer Service.

A voucher or store credit does not constitute a means of payment in itself and cannot be converted into cash.

10.2 Validity Period

All vouchers and store credits are valid for 12 months from the date of issuance. After this period, any unused balance will be permanently forfeited without the possibility of extension or refund.

10.3 Conditions of Use

Vouchers and store credits are redeemable for all Products available on the Site, excluding delivery fees.

They may not be combined with one another or with other promotional codes, except where expressly stated in the associated offer.

A voucher or store credit:

May be used only once (unless the Site’s system permits split usage);
May not be exchanged for cash or refunded via bank transfer;
May not be used after its expiration date.

If the value of the voucher or store credit is less than the total Order amount, the Customer must complete the payment using another accepted payment method.

10.4 Attribution and Transferability

Vouchers and store credits are issued in the name of and linked to the Customer’s account.
They may not be resold, transferred, or assigned to any third party.
In cases of fraudulent use, Laboratoires üma reserves the right to cancel the voucher or store credit without compensation.

10.5 Loss, Theft, and Liability

Laboratoires üma shall not be held responsible for the loss, theft, or fraudulent use of a voucher or store credit.
No refund or replacement shall be provided in the event of such loss.

The Customer is solely responsible for the safekeeping and proper use of their vouchers and store credits.

ARTICLE 11 – PROMOTIONAL CODES

11.1 Conditions for Use of Promotional Codes

Promotional codes apply solely to the base prices (i.e., non‑discounted prices) and may not be combined with any other discounts or promotions currently in effect, unless expressly stated otherwise.

Promotional codes may not be combined with one another nor with vouchers or store credits.

Each promotional code may be used only once per Customer account, unless otherwise instructed by Laboratoires üma.

11.2 Method of Use

The Customer must enter a valid promotional code in the designated field before confirming their Order.

Once the Order has been confirmed, it is no longer possible to add a promotional code retroactively.

11.3 Exclusion of Refund

Promotional codes are non‑exchangeable and non‑refundable, even in the event of a return or cancellation of the relevant Order.

If a Product purchased using a promotional code is returned in accordance with these Terms and Conditions, the Customer shall be refunded only the amount actually paid, and not the original price of the Product prior to the discount.

11.4 Validity Period and Limitations

Each promotional code has a specific expiration date, as indicated in the promotional offer.

Expired promotional codes may not be reactivated or applied to another Order.

Laboratoires üma reserves the right to cancel or modify any promotional offer at any time, particularly in cases of abuse or attempted fraud.

ARTICLE 12 – INTELLECTUAL PROPERTY

12.1 Intellectual Property Rights

All elements displayed on the Site (umawell.fr), without limitation, are the exclusive property of Laboratoires üma or its partners and are protected by applicable intellectual property laws as well as the rights of database producers. These elements include, but are not limited to:

The “Laboratoires üma” trademark, its variations, and registered logos;
The graphic charter, layout, design, and visual identity of the Site;
The texts, descriptions, images, visuals, and illustrations of the Products;
The videos, music, and other media displayed on the Site;
The databases, including the information collected and structured on the Site;
The systems, software, and infrastructures used for the operation of the Site.

These elements are protected by copyright, trademark law, design rights, and the provisions of the French Intellectual Property Code.

12.2 Restrictions on Use

The User does not acquire any intellectual property rights merely by browsing the Site or placing an Order.

The following actions are strictly prohibited without prior written authorization from Laboratoires üma:

Total or partial reproduction of the Site and its contents;
Modification, copying, adaptation, or commercial exploitation of any elements of the Site;
Extraction and reuse of all or part of the databases;
Use of the “Laboratoires üma” trademark or its variations for commercial, advertising, or promotional purposes.

Any unauthorized use may result in legal proceedings for infringement and may expose the offending party to both civil and criminal liability.

12.3 Licenses and Exceptional Authorizations

Laboratoires üma grants only a personal, non‑exclusive right to access and view the Site in accordance with these Terms and Conditions.

Any other use of the content on the Site must be subject to a prior request to Laboratoires üma and expressly authorized in writing.

Any partnerships or collaborations involving the use of the trademark, visuals, or content of the Site shall be governed by a specific contract.

12.4 Protection and Sanctions

Laboratoires üma reserves the right to initiate any legal action necessary to enforce its rights in the event of any infringement of its intellectual property.

Any violation may result in:

A formal notice to cease the unauthorized use;
Judicial proceedings for infringement (Articles L.335‑2 et seq. of the French Intellectual Property Code);
A claim for damages for any harm suffered.

Laboratoires üma actively monitors any abusive use of its protected elements to preserve its image and rights.

ARTICLE 13 – LIMITATION OF LIABILITY

13.1 General Disclaimer of Liability

Laboratoires üma expressly disclaims any liability for any direct or indirect damages arising from the use of the Site or from the purchase of Products, including but not limited to:

A loss of data, damage to the Customer’s image or reputation.

Interruption of service, technical malfunction, or unavailability of the Site;
Inappropriate use of the Products, which does not conform to the manufacturer’s recommendations or the instructions provided on the Site.

The Customer expressly acknowledges that the use of the Site is entirely at their own risk. The Site is provided “as is” without any warranty of continuous availability.

13.2 Limitation of Laboratoires üma’s Liability

If Laboratoires üma’s liability is established, it shall be strictly limited to the total pre‑tax amount of the relevant Order.

Laboratoires üma shall not be held liable for any indirect damages, including but not limited to, loss of clientele, revenue, or profits; any commercial disruption or damage to reputation; or any claims by third parties related to the use of the Products.

13.3 Operation and Security of the Site

Laboratoires üma employs reasonable measures to ensure secure and uninterrupted access to the Site 24 hours a day, 7 days a week, except in cases of:

Scheduled maintenance of the Site;
Technical failure, network outage, or any incident beyond its control;
Cyberattacks, malicious acts, or computer viruses affecting the Site.

Any temporary or permanent interruption of the Site shall not be deemed to incur any liability on the part of Laboratoires üma.

13.4 Modification of the Site and Its Services

Laboratoires üma reserves the right to modify, suspend, or terminate any or all services of the Site, including:

The deletion or modification of existing functionalities;
The limitation or restriction of access to certain parts of the Site;
The modification of usage conditions and pricing of the Products.

Such modifications may occur without prior notice and without Laboratoires üma being held liable for any consequences to the Customer.

13.5 Force Majeure and Events Attributable to Third Parties

Laboratoires üma shall not be held liable in the event of force majeure, as defined in Article 1218 of the French Civil Code, or in the event of:

Unforeseeable and irresistible events (natural disasters, social conflicts, acts of terrorism, pandemics, etc.);

Failure of an external service provider, including couriers, payment services, or hosting providers for the Site;
Fault on the part of the Customer (e.g., incorrect delivery address or non‑compliance with the Product usage conditions).

13.6 Customer Liability in the Use of the Products

The Customer agrees to strictly comply with the usage instructions provided by Laboratoires üma and/or the manufacturers of the Products.

In the event of non‑compliance with these instructions, Laboratoires üma shall not be held liable for any adverse effects, accidents, or damages resulting from improper use.

It is the Customer’s responsibility to ensure that the Products are compatible with their health condition and, in case of doubt, to consult a healthcare professional prior to use.

ARTICLE 14 – STATUTORY WARRANTIES

The Products marketed on the Site (umawell.fr) are covered by the statutory warranties provided under the French Consumer Code and the French Civil Code, which allow the Customer to return a defective or non‑conforming Product free of charge.

These warranties include:

The statutory warranty of conformity (Articles L.217‑4 et seq. of the Consumer Code);
The statutory warranty against hidden defects (Articles 1641 et seq. of the Civil Code).

14.1 Warranty Against Hidden Defects

In accordance with Articles 1641 et seq. of the French Civil Code, Laboratoires üma is obligated to guarantee the Customer against any hidden defects in the Products sold that render them:

Unfit for the intended use; or
So significantly diminished in usefulness that the Customer would not have purchased them or would have paid a lower price had the defect been known.

The Customer shall have a period of two years from the discovery of the hidden defect to initiate legal action.

In this regard, after evaluating the defect, Laboratoires üma shall offer the Customer the option of either:

A full refund of the affected Product;
A partial refund if the Customer elects to retain the Product despite the defect.

The Customer must provide proof of the hidden defect, including documentation, photographs, or expert testimony.

14.2 Statutory Warranty of Conformity

In accordance with Articles L.217‑4 et seq. of the French Consumer Code, Laboratoires üma is obliged to deliver a Product that conforms to the Customer’s Order, namely:

A Product corresponding to the description and characteristics indicated on the Site;
A Product possessing the qualities that a Customer may reasonably expect based on the representations and information provided by Laboratoires üma.

Any defect in conformity appearing within two years from delivery is presumed to have existed at the time of delivery (unless Laboratoires üma proves otherwise).

In this case, after evaluating the defect, Laboratoires üma shall offer the Customer the choice between:

A full refund of the affected Product;
An exchange for an identical Product (or an equivalent one if the original is unavailable).

The warranty of conformity does not cover defects resulting from improper use, failure to adhere to the usage instructions, or normal wear and tear of the Product.

14.3 Procedures for Exercising Warranty Rights

To benefit from any of the statutory warranties, the Customer must:

Notify Laboratoires üma by email at bonjour@umawell.com or via the contact form on the Site;
Provide evidence of the defect (photographs, a detailed description of the issue, the purchase invoice);
Return the Product in accordance with the instructions provided.

Return shipping costs for defective Products shall be borne by Laboratoires üma if the defect is confirmed.

14.4 Warranty Exclusions

The statutory warranties do not apply in the following cases:

Damage resulting from improper use or failure to comply with care instructions;
Use of the Product under abnormal conditions or in a manner inconsistent with its intended purpose.

ARTICLE 15 – COMPLAINTS – CUSTOMER INFORMATION

15.1 Customer Service Contact

The Customer may submit any complaint, request for information, or assistance regarding:

The application of these Terms and Conditions;
Any current or past Order;
Any issues related to delivery or the quality of a Product;
Exercising the right of withdrawal or any warranty rights.

Customer Service Email Address: bonjour@umawell.com

Customer Service is available Monday through Friday, from 9:00 AM to 6:00 PM (excluding public holidays).

15.2 Processing of Complaints

Laboratoires üma undertakes to process any complaint within 5 business days from receipt.

In cases of complex requests requiring further verification, this period may be extended; in such cases, Laboratoires üma will inform the Customer of the estimated response time.

15.3 Escalation of Complaints and Mediation

If the Customer is not satisfied with the response provided by Customer Service, they may request a review of their complaint by contacting Customer Service again at bonjour@umawell.com.

In the event of an unresolved dispute, the Customer may resort to free mediation in accordance with Articles L.612‑1 et seq. of the French Consumer Code. The mediator may only be approached after the Customer has made prior written attempts to resolve the dispute with Laboratoires üma.

Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform to facilitate the independent, extrajudicial resolution of online disputes between consumers and professionals within the European Union. This platform is accessible at: https://webgate.ec.europa.eu/odr/.

15.4 Liability and Exclusions

Laboratoires üma shall not be held liable if the Customer fails to follow the complaint procedure or does not provide the necessary information for the complaint to be processed.

No complaint shall be considered if submitted more than 12 months after the delivery date of the relevant Order.

ARTICLE 16 – GOVERNING LAW AND JURISDICTION

16.1 Governing Law

These Terms and Conditions shall be governed by French law, except where a mandatory legal provision applicable to the consumer requires otherwise.
In the event of any discrepancy between the French version of these Terms and any translation into another language, the French version shall prevail.

16.2 Amicable Dispute Resolution

In the event of any dispute arising from the interpretation, execution, or termination of these Terms and Conditions, the Customer agrees to first contact the Customer Service of Laboratoires üma in an effort to resolve the matter amicably.

If no amicable solution is reached within 30 days, the Customer may then refer the dispute to a consumer mediator.

16.3 Jurisdiction

Failing an amicable agreement, all disputes arising from these Terms and Conditions shall be submitted to the competent courts of Lyon.
This jurisdiction clause applies except where a mandatory legal provision (particularly in consumer law) permits the Customer to bring proceedings in the court of their domicile.

The competent courts shall be determined in accordance with the applicable rules of civil procedure in France.

Perform a search

Data protection