Great news! Standard shipping is free worldwide — forever. For €10 extra, opt for tracked shipping with signature confirmation.

Our supplements ship from France for EU orders. For the UK, Canada, and the U.S., orders leave from our London warehouses.

Once your order ships, you'll receive a confirmation email with your tracking number.

In France and the EU (including Switzerland), delivery takes 5 business days. UK orders arrive in 2 business days. For DROM COM, Canada, the U.S., and elsewhere, expect 7–10 business days. Orders placed after 3 PM on Friday or on weekends ship on Monday.

Delivery times are estimates. If your order is delayed, please wait a few extra days. We work hard to meet deadlines, but high demand, technical issues, or weather can cause delays. Contact us at bonjour@umawell.com to investigate further.

If you missed your delivery and it’s returned to our warehouse, you’ll be refunded upon receipt. For re-shipment, email us at bonjour@umawell.com with your order number.

We accept all major credit cards—Visa, Visa Debit, Mastercard, and American Express. We also offer PayPal, Apple Pay, and Google Pay.

Your card is charged when your order leaves our warehouse. For pre-orders, payment is taken upfront, and we’ll notify you when your order ships.

Subscribe to your favorite products and enjoy 15% off every delivery plus free worldwide shipping. You can easily change or cancel your subscription any time after your first 3 months. Be sure to activate your account by creating a password when you order, so you can manage your subscription via your account.

Once you receive your second subscription order, you can make these changes:

- Postpone your next delivery date or update your shipping address

- Update your payment details

- Change your treatment duration (1, 2, or 3 months) or the product you receive

- Cancel your subscription.

Simply log in to My Account with your email and password, then select Manage Subscriptions.

If you didn’t create a password when you ordered, it’s easy to set one up. To access your subscription, click ACCOUNT at the top of our site, then “Need help” for subscription support. Use only the email address you used to make your purchase.

Your billing date is set by the day you placed your first subscription order. After that, you’ll be charged on that same day every 1, 2, or 3 months – unless you decide to change it.

Yes, you can adjust your next delivery date in My Account:

1. Log in to My Account with your email and password.

2. Select "Manage Subscriptions."

3. Locate your subscription under MY SUBSCRIPTIONS and click EDIT.

4. Click the arrow next to "Next Due Date" to pick a new date from the calendar.

5. Click "UPDATE NEXT DELIVERY DATE." Your next subscription delivery will ship and be billed on the new date.

You can update your payment details for your subscription in My Account:

1. Log in with your email and password.

2. Select "Manage Subscriptions."

3. Find your subscription under your orders and click EDIT.

4. In the "Payment Details" section, click the arrow to update your card information.

5. Click "UPDATE CARD."

Your next subscription delivery will be billed to the card you choose.

Yes, you can update your treatment duration or the product you receive with your next subscription delivery via My Account:

1. Log in using your email and password.

2. Click "Manage Subscriptions."

3. Go to "Delivery Schedule."

4. Find your treatment duration or product in the list – click the arrow, then "SWAP PRODUCT."

5. Choose the duration or product you want and click "SELECT."

Your next subscription delivery will include your updated choice.

To change the delivery address for your next subscription order, log in to My Account with your email and password.

Select "Manage Subscriptions," then "Shipping Addresses" to update the details for your future deliveries.

Cancel your subscription easily in My Account:

1. Log in with your email and password.

2. Select "Manage Subscriptions."

3. Click EDIT.

4. At the bottom of the page, select "CANCEL SUBSCRIPTION."

Your subscription deliveries will be canceled, and you won’t be charged any recurring fees.

If you didn’t set a password when you ordered, you can easily create an account by requesting an invitation to activate it. Simply click ACCOUNT at the top of our site, then “Need help,” and enter the email address you used for your purchase.

If you did create a password but still can’t log in, you might be using the wrong email or password. Try the following:

- Request a password reset if you forgot your password.

- If you used an unregistered email, you'll see: "No account found with this email."

To verify your registered email, check your order confirmation emails.

If you still need help, contact us at bonjour@umawell.com. We’ll ask you to confirm your details to verify your account ownership.