Good news! Standard shipping is free worldwide and always will be. You can also upgrade to tracked delivery with signature confirmation for just €10.

Our dietary supplements ship from France for EU deliveries. Orders to the UK, Canada, and the USA ship from our London warehouses.

When your order ships, you receive a shipping confirmation email with your tracking number.

For France and the European Union (including Switzerland), delivery takes 5 business days. UK deliveries arrive in 2 business days. For DROM COM, Canada, the USA, and the rest of the world, it takes 7-10 business days. Please note: orders placed after 3 PM on a Friday or on a weekend will be prepared and packed on Monday.

These timeframes are for guidance only. If you haven’t received your order yet, please allow a few extra days.

We strive to meet delivery deadlines. During busy periods, delays may occur. IT issues or weather conditions can also extend delivery times.

To launch a thorough investigation into your delivery status with the carrier, please contact us at bonjour@umawell.com.

If you didn't pick up your package and it’s returned to our warehouse, you’ll get a refund once received. If you want a new shipment, contact us at bonjour@umawell.com with your order number.

We currently accept payments via all major credit cards (Visa, Visa Debit, Mastercard, and American Express). We also offer payments via PayPal, Apple Pay, and Google Pay.

Your card will be charged when your order leaves our warehouse. Please note that if you pre-ordered, your card will be charged at checkout. We will notify you when your order ships from our warehouse.

Subscribe to your favorite products and get a 15% discount on all our products plus free worldwide shipping with every delivery.

You can easily modify or cancel your subscription at any time after the first quarter. Activate your account by creating a password when you order so you can manage your subscription later by logging in.

You can make these changes to your subscription at any time after receiving your second order:

- Postpone your next delivery date and change your shipping address.

- Update your bank details.

- Change your treatment duration (1, 2, or 3 months) or the product you receive.

- Cancel your subscription.

Log in to My Account using your email and password, then click Manage Subscriptions.

If you didn't create a password when ordering, you can easily set up an account. To access your subscription, click ACCOUNT at the top of the page, then select "Need help" to view subscriptions and "Request an account invitation." Use only the email address you used for your purchase.

Your billing date is determined by when you placed your initial subscription order. Then, you are charged on that date every 1, 2, or 3 months unless you decide to change it.

You can easily change your next delivery date in My Account:

1. Log in to My Account with your email and password.

2. Select "Gérer les abonnements".

3. You will see your subscription listed under MY SUBSCRIPTIONS - select EDIT.

4. Then click the arrow next to "Upcoming Deadlines" to pick a date on the calendar.

5. Select "UPDATE NEXT DELIVERY DATE". Your next subscription delivery will ship and be billed on your new chosen date.

You can change the payment information for your subscription in My Account:

1. Log in to My Account with your email address and password.

2. Select "Gérer les abonnements".

3. You will see your subscription listed in the subscription orders - select EDIT.

4. Go to the "Bank Details" section and click the arrow to update your card details.

5. Select "UPDATE CARD".

6. Your next subscription delivery will be charged to the selected credit card.

You can change the treatment duration or the product you will receive in your next subscription delivery via My Account:

1. Log in to My Account using your email address and password.

2. Click on "Manage Subscriptions".

3. Go to "Delivery Calendar".

4. Your subscription’s treatment duration or product appears in the list – click the arrow, then click ÉCHANGER LE PRODUIT.

5. Choose the treatment duration or product you want and click SÉLECTIONNER.

Your next subscription delivery will include the treatment duration or product you selected.

To update the delivery address for your next subscription order, log in to Mon compte with your email and password.

Select "Gérer les abonnements", then "Adresses de livraison" to update delivery details for future subscriptions.

Cancel your subscription in Mon compte:

1. Log in using your email address and password.

2. Select "Gérer les abonnements".

3. Click on MODIFIER.

4. At the bottom of the page, find the ANNULER L'ABONNEMENT option.

Your subscription deliveries will be canceled and no recurring fees will apply.

If you didn’t set a password when ordering, creating an account is simple. Request an invite to activate your account and access your subscription. Click COMPTE at the top, then select « Besoin d'aide ». Enter the email you used to purchase.

If you set a password when ordering but can’t log in, you might be using the wrong email or password. Try these steps:

- Request a password reset if you’ve forgotten it.

- If you tried using an email not registered to your account, you'll see the message: "No account was found with that email address".

To verify the email registered with your account, check the order confirmation emails sent to that address.

If you need help, contact bonjour@umawell.com – they’re ready to assist. We’ll just confirm your details to verify your account holder.